Privacy Policy
Last updated: 25/03/2025
1. INTRODUCTION
1.1 About This Policy
Welcome to Casting Coven Ltd's Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us in any way.
Casting Coven Ltd ("we", "our", "us") is committed to protecting your personal information and respecting your privacy. We are a company registered in the United Kingdom with company registration number 15942174, and our registered office is at 15 Attenburys Lane, Timperley, Altrincham, England, WA14 5QE.
1.2 Data Controller
For the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Casting Coven Ltd is the data controller responsible for your personal information.
1.3 Our Commitment
We are committed to complying with applicable data protection laws and will ensure that personal information is:
Processed lawfully, fairly, and transparently
Collected for specified, explicit, and legitimate purposes
Adequate, relevant, and limited to what is necessary
Accurate and kept up to date
Kept for no longer than necessary
Processed securely and protected against unauthorised or unlawful processing, accidental loss, destruction, or damage
2. INFORMATION WE COLLECT
We may collect and process the following categories of personal information:
2.1 Information You Provide to Us
Account and Profile Information: When you register with us, we collect your name, email address, telephone number, postal address, and other information you provide when creating or updating your account.
Transaction Information: If you purchase our services, we collect billing and payment information, including your name, billing address, and payment card details.
Communications: When you contact us, we collect the content of your messages, information about when you contacted us, and our responses.
Surveys and Feedback: If you participate in our surveys or provide feedback, we collect your responses and any information you choose to provide.
Professional Information: If you are an actor, performer, or other professional using our services, we may collect your professional experience, skills, qualifications, measurements, photographs, showreels, and other information relevant to casting opportunities.
2.2 Information We Collect Automatically
Device and Usage Information: When you access our website or services, we automatically collect information about your device, including your IP address, browser type, operating system, referring/exit pages, and the dates/times you access our services.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about how you interact with our website and services. For more information, please see our Cookie Policy.
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 To Provide Our Services
To create and manage your account
To provide and maintain our services
To process transactions and send related information, including confirmations and invoices
To connect talent with casting opportunities
To respond to your requests, comments, and questions
3.2 To Improve Our Services
To analyse usage patterns and trends
To monitor and improve the performance of our services
To develop new features and functionality
To gather feedback on our services
3.3 For Marketing and Communication
To send you updates about our services
To provide news, special offers, and general information about other services we offer
To communicate with you about your account or transactions
3.4 For Legal and Security Purposes
To detect, prevent, and address technical issues, fraud, and illegal activity
To enforce our terms of service and other legal rights
To comply with applicable laws, regulations, and legal processes
4. LEGAL BASIS FOR PROCESSING
Under UK data protection laws, we must have a legal basis for processing your personal information. Our legal bases for processing include:
4.1 Performance of a Contract
Processing necessary for the performance of a contract we have with you or to take steps at your request before entering into a contract.
4.2 Legitimate Interests
Processing necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include:
Operating and improving our services
Marketing our services
Protecting our business and users from fraud and other harm
4.3 Consent
Processing based on your specific consent. Where we rely on consent, you have the right to withdraw your consent at any time.
4.4 Legal Obligation
Processing necessary to comply with our legal obligations.
5. SHARING YOUR INFORMATION
We may share your personal information with:
5.1 Service Providers
Third parties that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
5.2 Business Partners
Casting directors, production companies, and other business partners with whom we collaborate to provide casting opportunities. We will only share your professional information with these partners if you have explicitly opted in to such sharing.
5.3 Legal Requirements
When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to:
Comply with applicable laws, regulations, or legal processes
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
5.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5.5 With Your Consent
With your consent or at your direction.
6. INTERNATIONAL TRANSFERS
We primarily store and process your personal information within the United Kingdom and the European Economic Area (EEA). However, your personal information may be transferred to, and processed in, countries outside the UK and EEA where our service providers are located.
When we transfer your personal information outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as:
Transfers to countries with an adequacy decision from the UK Information Commissioner
Standard contractual clauses approved by the UK Information Commissioner
Other valid transfer mechanisms under UK data protection laws