Privacy Policy

Last updated: 25/03/2025

1. INTRODUCTION

1.1 About This Policy

Welcome to Casting Coven Ltd's Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us in any way.

Casting Coven Ltd ("we", "our", "us") is committed to protecting your personal information and respecting your privacy. We are a company registered in the United Kingdom with company registration number 15942174, and our registered office is at 15 Attenburys Lane, Timperley, Altrincham, England, WA14 5QE.

1.2 Data Controller

For the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Casting Coven Ltd is the data controller responsible for your personal information.

1.3 Our Commitment

We are committed to complying with applicable data protection laws and will ensure that personal information is:

  • Processed lawfully, fairly, and transparently

  • Collected for specified, explicit, and legitimate purposes

  • Adequate, relevant, and limited to what is necessary

  • Accurate and kept up to date

  • Kept for no longer than necessary

  • Processed securely and protected against unauthorised or unlawful processing, accidental loss, destruction, or damage

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

2.1 Information You Provide to Us

  • Account and Profile Information: When you register with us, we collect your name, email address, telephone number, postal address, and other information you provide when creating or updating your account.

  • Transaction Information: If you purchase our services, we collect billing and payment information, including your name, billing address, and payment card details.

  • Communications: When you contact us, we collect the content of your messages, information about when you contacted us, and our responses.

  • Surveys and Feedback: If you participate in our surveys or provide feedback, we collect your responses and any information you choose to provide.

  • Professional Information: If you are an actor, performer, or other professional using our services, we may collect your professional experience, skills, qualifications, measurements, photographs, showreels, and other information relevant to casting opportunities.

2.2 Information We Collect Automatically

  • Device and Usage Information: When you access our website or services, we automatically collect information about your device, including your IP address, browser type, operating system, referring/exit pages, and the dates/times you access our services.

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about how you interact with our website and services. For more information, please see our Cookie Policy.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 To Provide Our Services

  • To create and manage your account

  • To provide and maintain our services

  • To process transactions and send related information, including confirmations and invoices

  • To connect talent with casting opportunities

  • To respond to your requests, comments, and questions

3.2 To Improve Our Services

  • To analyse usage patterns and trends

  • To monitor and improve the performance of our services

  • To develop new features and functionality

  • To gather feedback on our services

3.3 For Marketing and Communication

  • To send you updates about our services

  • To provide news, special offers, and general information about other services we offer

  • To communicate with you about your account or transactions

3.4 For Legal and Security Purposes

  • To detect, prevent, and address technical issues, fraud, and illegal activity

  • To enforce our terms of service and other legal rights

  • To comply with applicable laws, regulations, and legal processes

4. LEGAL BASIS FOR PROCESSING

Under UK data protection laws, we must have a legal basis for processing your personal information. Our legal bases for processing include:

4.1 Performance of a Contract

Processing necessary for the performance of a contract we have with you or to take steps at your request before entering into a contract.

4.2 Legitimate Interests

Processing necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include:

  • Operating and improving our services

  • Marketing our services

  • Protecting our business and users from fraud and other harm

4.3 Consent

Processing based on your specific consent. Where we rely on consent, you have the right to withdraw your consent at any time.

4.4 Legal Obligation

Processing necessary to comply with our legal obligations.

5. SHARING YOUR INFORMATION

We may share your personal information with:

5.1 Service Providers

Third parties that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

5.2 Business Partners

Casting directors, production companies, and other business partners with whom we collaborate to provide casting opportunities. We will only share your professional information with these partners if you have explicitly opted in to such sharing.

5.3 Legal Requirements

When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes

  • Protect our rights, property, or safety

  • Protect the rights, property, or safety of our users or others

5.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5.5 With Your Consent

With your consent or at your direction.

6. INTERNATIONAL TRANSFERS

We primarily store and process your personal information within the United Kingdom and the European Economic Area (EEA). However, your personal information may be transferred to, and processed in, countries outside the UK and EEA where our service providers are located.

When we transfer your personal information outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as:

  • Transfers to countries with an adequacy decision from the UK Information Commissioner

  • Standard contractual clauses approved by the UK Information Commissioner

  • Other valid transfer mechanisms under UK data protection laws

7. DATA SECURITY

We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the information, and applicable legal requirements.

9. YOUR RIGHTS

Under UK data protection laws, you have the following rights:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

9.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

9.3 Right to Erasure

You have the right to request that we delete your personal information in certain circumstances.

9.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

9.5 Right to Data Portability

You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, machine-readable format, and to transfer your personal information to another data controller.

9.6 Right to Object

You have the right to object to our processing of your personal information in certain circumstances, including processing for direct marketing and processing based on legitimate interests.

9.7 Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or similarly significantly affects you.

9.8 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

9.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.

10. CHILDREN'S PRIVACY

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us using the details provided in the "Contact Us" section below.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will provide you with more prominent notice if we make any material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

12. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Casting Coven Ltd
15 Attenburys Lane, Timperley, Altrincham, England, WA14 5QE
Email: becky@castingcoven.com
Phone: 0161 399 4289

13. COMPLAINTS

If you have a complaint about our use of your personal information, please contact us directly first, and we will do our best to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk
Telephone: 0303 123 1113